Frequently asked questions
Frequently asked questions
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1. Q: What type of security guard services do you offer?
1. Q: What type of security guard services do you offer?
A: At **[CSI TACTICAL SECURITY]**, we specialize in providing highly qualified security personnel. Our services include:
Unarmed Security Officers: Ideal for access control, low-risk patrols, and customer service in corporate, residential, and commercial environments.
Armed Security Officers: For higher-risk locations that require a greater level of deterrence and protection.
Mobile Patrols: Patrol vehicles that conduct inspection rounds on large properties or at multiple locations.
Special Event Security: Guards specializing in crowd control, access management, and perimeter security for events of any size.
Access Control / Lobby Security Officers: Personnel with excellent presentation and customer service skills to manage the entry and exit of visitors and employees.
2. Q: What specific tasks can a guard perform on my property?
2. Q: What specific tasks can a guard perform on my property?
A: Our guards are trained to perform a wide variety of tasks according to your needs. The most common ones include:
Controlling all access and exit points.
Verifying employee identification and registering visitors.
Conducting foot or vehicle patrols around the perimeter and interior of the facility.
Monitoring existing security cameras (CCTV) on your property.
Responding to security or fire alarms.
Writing daily activity reports and incident reports.
Ensuring that doors, windows, and other vulnerable areas are secured at the end of the day.
Serving as a visible deterrent to prevent vandalism, theft, and other illicit activities.
3. Q: Why should I hire [Company Name] for my security guard needs?
3. Q: Why should I hire [Company Name] for my security guard needs?
A: Because our sole focus is excellence in security personnel. We distinguish ourselves through:
Rigorous Selection: We only hire candidates who pass comprehensive background checks and interviews.
Superior Training: Our guards not only meet state licensing requirements but also receive ongoing in-house training in **[Mention 2-3 areas: e.g., customer service, conflict management, emergency protocols]**.
Active Supervision: We have field supervisors who conduct constant, random visits to ensure quality service.
Professionalism: Our guards maintain an impeccable appearance and professional demeanor at all times.
4. Q: Are your security guards licensed and insured?
4. Q: Are your security guards licensed and insured?
A: Yes, without exception. All of our officers hold a valid security license as required by the state of Florida (Class "D" for unarmed, Class "G" for armed). Additionally, **[CSI TACTICAL SECURITY]** is fully covered by comprehensive general liability and workers' compensation insurance, protecting both our clients and our personnel.
5. Q: How do you ensure the guard is doing their job, especially on the night shift?
5. Q: How do you ensure the guard is doing their job, especially on the night shift?
A: We implement multiple layers of supervision and technology to guarantee performance. This includes:
Field Supervisors: They conduct unannounced visits to service posts.
Guard Tour Systems: We use **[Mention the technology if you use it, e.g., NFC or QR code scanning points]** technology that verifies the guard completes their patrol route at set times.
Daily Reports: Every guard must submit a Daily Activity Report (DAR) detailing all occurrences during their shift, which is reviewed by management.
6. Q: What is your guards' uniform policy?
6. Q: What is your guards' uniform policy?
A: Our guards always wear a professional uniform that is clearly identifiable as security personnel. We can adapt the style of the uniform (for example, a police/military style or a softer polo/corporate style) to fit the environment of your property or business.
7. Q: How much does it cost to hire a security guard?
7. Q: How much does it cost to hire a security guard?
A: The price of a guard is based on an hourly rate that depends on several key factors:
Officer Type: Whether they are armed or unarmed.
Post Complexity: The responsibilities and risk level of the site.
Coverage Schedule: The required hours and days of the week (night or weekend shifts may have a different rate). To give you an exact price, we need to understand your needs. Contact us for a free assessment and quote.
8. Q: Can I interview or choose the guard you assign to my property?
A: Our operations team specializes in assigning the officer whose skills and temperament best fit the needs of your site. For long-term contracts, we always coordinate a preliminary "meet and greet" between you and the assigned guard or team to ensure your complete satisfaction and a good working relationship from day one.
9. Q: What happens in an emergency or if my assigned guard calls in sick?
9. Q: What happens in an emergency or if my assigned guard calls in sick?
A: In the event of an emergency on your property, the guard will follow strict protocols to notify the authorities and you. As for coverage, we have a team of fully trained relief (flex) officers ready to cover any unexpected absence, ensuring that your property is never left without surveillanc
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